Carolina Oliveira
Jacutinga, Minas Gerais
Summary
Driven by a results-focused approach, I enhanced operational efficiency and customer satisfaction at CVC Brasil Operadora e Agência de Viagens through workflow optimization and exceptional communication. Leveraging skills in business intelligence and human relations, I successfully managed projects to completion within budget constraints, achieving a significant improvement in process efficiency.
Overview
13
13
years of professional experience
Work History
Operation Analyst
CVC Brasil Operadora E Agência De Viagens
05.2023 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Developed written documents and reports related to programs and operations.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Partnered with quality assurance teams in evaluating internal controls and compliance measures aligned with regulatory standards.
Travel Consultant
CVC Agência De Viagens
02.2020 - 03.2021
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Au Pair
Au Pair Care
04.2016 - 12.2019
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in English through immersive conversation and activities.
International Travel Consultant
STB Student Travel Bureau
01.2011 - 09.2012
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
Education
No Degree - English-as-a-Second-Language Education
Houston Community College
Houston, Texas10.2016
Tourism Technologist - Tourism Management, Brazil
UNICEP
São Carlos, Sao Paulo, Brazil12.2012
Skills
Workflow Optimization
Planning and coordination
Operational Efficiency
Business Intelligence
Forecasting Techniques
Lean Six Sigma
Cross-Functional Communication
Microsoft Excel
Improvement plan knowledge
Human relations
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Operation Analyst
CVC Brasil Operadora E Agência De Viagens
05.2023 - Current
Travel Consultant
CVC Agência De Viagens
02.2020 - 03.2021
Au Pair
Au Pair Care
04.2016 - 12.2019
International Travel Consultant
STB Student Travel Bureau
01.2011 - 09.2012
No Degree - English-as-a-Second-Language Education
Houston Community College
Tourism Technologist - Tourism Management, Brazil
UNICEP
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