Wanessa Cunha
Recepção / Assistente Administrativo
Santa Luzia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Inspetor De Aluno
Colégio Magnum Agostiniano
Belo Horizonte, Minas Gerais
09.2024 - Current
- Zelar pela ordem e segurança dos alunos
- Monitorar o comportamento dos alunos
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
- Orientar os alunos sobre regras e procedimentos
- Prestar apoio durante atividades acadêmicas
- Participar da definição de atividades disciplinares
- Fiscalizar o uso de materiais e espaços recreativos
- Controlar o fluxo de pessoas estranhas
- Mediar conflitos
- Promover a convivência harmoniosa
Estágio Em Pedagogia
Colégio Magnum Agostiniano
Belo Horizonte, Minas Gerais
07.2023 - 07.2024
- Atendimento especial a um aluno, acompanhando toda rotina escolar, mediando em sala de aula com aplicação de prova e atividades em geral
- Atendimento aos pais e mediação de conflitos
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Assistente De Vendas
Lojão De Utilidades Para Seu Lar
Belo Horizonte, Minas Gerais
07.2022 - 06.2023
- Provided exceptional customer service, leading to increased customer satisfaction and repeat business.
- Enhanced company reputation through conducting professional interactions with both existing clients and prospects.
- Organized promotional events for clients, contributing to enhanced brand awareness and sales growth.
- Assisted in creating strategic sales plans, resulting in the achievement of quarterly goals.
- Maintained accurate records of all transactions, ensuring easy access to vital information for future reference.
- Strengthened customer relationships through attentive service and effective product presentations.
- Developed strong product knowledge through regular training sessions and independent research, boosting credibility with clients.
- Collaborated with team members to develop successful sales strategies, ultimately increasing overall performance.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Cuidador Infantil
Nayara Moraes Zilene
Belo Horizonte, Minas Gerais
01.2018 - 05.2019
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Improved children's physical health with daily outdoor play and exercise routines.
- Assisted children with homework and school projects, enhancing academic support.
- Facilitated parent-teacher conferences, building strong relationships and open communication channels.
- Boosted children's understanding of cultural diversity with multicultural lessons and activities.
- Fostered safe and nurturing environment, maintaining strict safety protocols and emergency procedures.
- Promoted healthy eating habits by preparing and serving nutritious meals and snacks.
- Monitored children's activities to verify safety and wellbeing.
- Assisted in potty training and toilet hygiene.
- Implemented daily routines and activities to stimulate and engage children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
Cuidador Infantil
Cristina Maria Carreira Dos Reis
Belo Horizonte, Minas Gerais
11.2006 - 02.2009
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Provided emotional support and guidance to children during difficult times.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Encouraged children to develop healthy social and emotional skills.
Education
Some College (No Degree) - Pedagogia
Uninter Faculdade
Belo Horizonte, Minas Gerais 01.2023 - Current
Skills
- Organização
- Resolução de problemas
- Trabalho em equipe
- Comunicação eficiente
- Adaptabilidade
- Pensamento crítico
Visual inspections
Ethics and integrity
Hospitality and accommodation
Observant nature
Adaptability and flexibility
Time management abilities
- Inteligência emocional
- Resolução de problemas
Timeline
Inspetor De Aluno
Colégio Magnum Agostiniano
09.2024 - Current
Estágio Em Pedagogia
Colégio Magnum Agostiniano
07.2023 - 07.2024
Some College (No Degree) - Pedagogia
Uninter Faculdade
01.2023 - Current
Assistente De Vendas
Lojão De Utilidades Para Seu Lar
07.2022 - 06.2023
Cuidador Infantil
Nayara Moraes Zilene
01.2018 - 05.2019
Cuidador Infantil
Cristina Maria Carreira Dos Reis
11.2006 - 02.2009
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