Valbert Oliveira Neto
Custumer Support Specialist
Belo Horizonte
Summary
Dynamic and dedicated with a lot of facility in learning new things and improving skills, always attentive to new technologies and innovations, good interpersonal relationships and positive feedbacks from previous expediencies.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Specialist
Binance
09.2021 - Current
- Assisting clients with high quality support regarding Financial Derivatives products, such as Spot trading, Futures, Margin, Loan and Options.
- Helping with the use of products, reviewing customer operations and answering questions about products and company protocols
- Taking necessary steps to address customer complaints and issues, conducting thorough analysis and documentation to streamline complaint processes and elevate service quality.
- Working together with other departments to enhance the services provided and ensure the users' problems are solved
- Consistently striving to meet Key Performance Indicators (KPIs), focusing on enhancing user experience and encouraging team collaboration.
- Assisting clients with KYC processes, 2FA, Crypto and FIAT deposits and withdrawals, as well as reviewing trading operations and other issues related to the use of the company's products.
Traineeship
Hospital Odilon Behrens
1 2020 - 1 2021
- Assisting users in the documentation department for the company
- Support and service via email and phone to the hospital employees inquires
- Inserting document records into the system and managing to keep the company archives up to date
Traineeship
Tambasa Atacadista
01.2017 - 01.2019
- Assistance to users at the documentation department for the company
- Preparation of spreadsheets and statistics for the department
- Inserting document records into an EDM system.
- Ensuring the company archives are kept up to date and available to use
Administrative Assistant
Unibrink Comércio e Serviços
01.2012 - 01.2016
- Budget preparation for clients
- Customer support and service via email and phone
- Contact with suppliers and product acquisition.
Education
Bachelor Library And Information Science
Universidade Federal De Minas Gerais
Belo Horizonte, Minas Gerais, Brazil 01.2016 - 01.2022
Skills
English
Computer
Managing time, organization and hard work
Communication skills to interact with clients and employees
Live chat support
Microsoft Windows and Office
Team Collaboration
Timeline
Customer Support Specialist
Binance
09.2021 - Current
Traineeship
Tambasa Atacadista
01.2017 - 01.2019
Bachelor Library And Information Science
Universidade Federal De Minas Gerais
01.2016 - 01.2022
Administrative Assistant
Unibrink Comércio e Serviços
01.2012 - 01.2016
Traineeship
Hospital Odilon Behrens
1 2020 - 1 2021
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