Tahina N. RABARIOELINA
Antananarivo
Summary
Customer Service Expert with over 2 years of experience in client relations and workforce management. Proven track record at Teleperformance in handling high-volume customer inquiries and optimizing team performance. Bilingual in French and English, with a strong background in technical support and remote collaboration. Highly autonomous, tech-savvy, and solution-oriented. Dedicated Customer Advisor with experience in environments. Communicates with credibility and confidence, exhibiting motivation to maintain customer satisfaction and contribute to corporate success.
Overview
15
15
years of professional experience
Work History
Freelance QA Tester / Transcriber / Web Content Writer
01.2016 - Current
- Conducted usability and performance testing for websites and applications (QA).
- Produced high-quality web content and professional transcriptions in French.
- Demonstrated strong self-discipline and time management while working 100% remotely.
Workforce Manager
Teleperformance Madagascar
12.2018 - 06.2019
- Managed and optimized staff schedules to ensure service level agreements (SLAs) were met.
- Monitored real-time call flow and adjusted resources to maintain operational efficiency.
- Provided detailed reporting on team productivity and key performance indicators.
Customer Service Advisor (French Speaker)
Teleperformance Madagascar
05.2017 - 12.2018
- Delivered high-quality support to French-speaking customers, ensuring high satisfaction scores (CSAT).
- Resolved complex customer issues and complaints with a professional and empathetic approach.
- Consistently met and exceeded individual productivity and quality targets.
Web Writer & Call Center Agent
Webtootana / W3D
12.2013 - 06.2014
- Handled inbound customer queries and performed data entry tasks.
- Created SEO-friendly content for various web platforms.
Assistant Quality Manager / Geotechnical Intern
SOGEA-SATOM
01.2011 - 08.2012
- Ensured compliance with quality standards and technical procedures on major construction sites.
- (Central African Republic)
Education
Engineer’s Degree - Aviation
Graduate Institute of Aviation Training (ISFAA)
Antananarivo,Madagascar01-2016
Master’s Degree - Physics And Chemisty
University of Bangui
CAR01-2008
Self-Taught - Advanced IT, Programming, and System Maintenance
Skills
- Omnichannel support
- Dispute resolution
- Customer retention
- KPI analysis
- Real-time monitoring
- Schedule optimization
- QA Testing
- IT maintenance
- CRM software
- Ticketing tools
- Exceptional communication
- Empathy
- Problem-solving
- Cross-cultural adaptability
- Customer support
- SEO content creation
- Problem solving
- Team collaboration
Hobbies and Interests
- Technology: Aviation, IT, High-Tech trends
- Sports & Music: Football, Swimming, Piano (Classical & Jazz)
Languages
Native/Expert level, Proficient (Professional working proficiency), Native/Expert level, Proficient
Core Competencies
Omnichannel support (Phone, Email, Chat), dispute resolution, customer retention, KPI analysis, real-time monitoring, schedule optimization, QA Testing, IT maintenance, CRM software, Ticketing tools, Exceptional communication, empathy, problem-solving, cross-cultural adaptability
Personal Information
Available: Available for Remote Work
Languages
French
Native
Native
English
Advanced (C1)
C1
Timeline
Workforce Manager
Teleperformance Madagascar
12.2018 - 06.2019
Customer Service Advisor (French Speaker)
Teleperformance Madagascar
05.2017 - 12.2018
Freelance QA Tester / Transcriber / Web Content Writer
01.2016 - Current
Web Writer & Call Center Agent
Webtootana / W3D
12.2013 - 06.2014
Assistant Quality Manager / Geotechnical Intern
SOGEA-SATOM
01.2011 - 08.2012
Engineer’s Degree - Aviation
Graduate Institute of Aviation Training (ISFAA)
Master’s Degree - Physics And Chemisty
University of Bangui