Tahiana Nosy

• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled phone and email nquiries with consistent customer service across multiple channels.
• Processed inbound customer calls, providing information on services.

• Assisted passengers in navigating airport facilities, offering timely and accurate information.
• Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
• Conducted security screenings and inspections, prioritising passenger safety and compliance.

.

• Registered guest information on hotel database to maintain accuracy.
• Advised guests of hotel services to maximise experience enjoyment.
• Greeted and welcomed all hotel guests with a smile.
• Handled customer complaints calmly and professionally to maintain hotel reputation.
• Scheduled and made reservations for guests.