SANTATRINIAINA EUGENIE MICHÈLLE
AMBATOVY – DMSA
Toamasina
6
years of professional experience
1
Certification
3
Languages
Detail-oriented Administrative Professional with five years of experience in administrative coordination, data management, and operational support. Expertise in managing records, communicating with stakeholders, and responding to urgent needs. Currently pursuing a Master’s in Business Administration, with additional training in Human Resources and Talent Management. Seeking a Virtual Administrative Assistant position to leverage organizational skills and remote collaboration experience.
Work History
ACCESS CONTROL OFFICER
2 Years 10 Months- Review and validate access requests in accordance with established company procedures and security requirements.
- Managed visitor records using Visitor Management System, ensuring accurate tracking and assisting visitors during reception process.
- Create, update, and maintain employee and subcontractor records using SIRH People Net (Meta4).
- Processed changes to access rights and monitored subcontractor access validity to maintain security compliance.
- Maintain accurate databases and administrative records using Microsoft Access.
- Coordinated visitor reception and orientation, delivering a professional and welcoming experience for all guests.
- Follow up on outstanding requests and liaise with relevant departments to ensure timely resolution.
- Handle sensitive and confidential information with discretion and maintain a high level of data accuracy.
- Manage multiple administrative requests simultaneously while maintaining efficiency and attention to detail.
SECURITY CONTROL ROOM SUPERVISOR
2 Years 9 Months- Supervised day-to-day operations within the Security Control Room and ensured effective communication between relevant teams.
- Handled incoming calls and operational communications, assessing information and promptly escalating critical matters when necessary.
- Coordinated communication between management, intervention teams, security personnel, and external stakeholders.
- Prepared daily operational reports and provided management with accurate and timely updates.
- Managed incidents in accordance with established emergency procedures and monitored their resolution.
- Supervised team members, allocated tasks, and supported the smooth execution of daily operations.
- Liaised with police, gendarmerie, military authorities, and other external stakeholders when required.
- Monitored company vehicles, personnel buses, material deliveries, and heavy equipment through GPS tracking systems.
- Maintained accurate records and verified information before preparing official reports.
- Remained composed and responsive when dealing with urgent or high-pressure situations.
- Ensured that sensitive operational information was handled with discretion and confidentiality.
Education
MASTER'S DEGREE - Business Administration
BACC+3 - Computerized Management
Specialization: Business Management and Marketing
DTS - Computerized Management & Administration
Skills
Administrative Coordination
SIRH People Net (Meta4) | SAGE 100
Data Entry and Database Management
Document and Records Management
Reporting and Administrative Follow-up
Stakeholder communication
Customer Service and Stakeholder Communication
Outlook | Teams | SharePoint | Word | Excel | PowerPoint Google Drive | Google Calendar
Discretion and confidentiality
Clear and professional communication
Ability to prioritize competing tasks
Organizational skills
Attention to detail
Professional communication
Independent worker
Reliable and accountable
Certification
Human Resources Fundamentals and Techniques, BEST Training | March 2025, Talent Management, Great Learning | February 2025 – April 2025, English Language Training, 7Speaking | November 2024 – Present, SAGE 100 – Practical Accounting & Software Configuration, Saneho Consulting | January 2021
LANGUAGES
Malagasy: Native
French: Good working proficiency
English: Good working proficiency
Timeline
ACCESS CONTROL OFFICER
AMBATOVY – DMSA
12.2023 - CurrentRead More
SECURITY CONTROL ROOM SUPERVISOR
G4S – AN ALLIED UNIVERSAL COMPANY
02.2021 - 11.2023Read More
IEFPA ACEEM Ambatomitsangana
BACC+3 from Computerized Management
Read More
IEFPA ACEEM Ambatomitsangana
DTS from Computerized Management & Administration
Read More
EBM Campus
MASTER'S DEGREE from Business Administration
Read More
Personal Information
Title: VIRTUAL ADMINISTRATIVE ASSISTANT