Rojotiana Murielle Ramanantsoa
Antananarivo
Summary
Ambitious and diligent professional with 7+ years of experience in customer service and administration. Acquired skills enable me to effectively manage operations and ensure continuity within any company. Aspire to develop my international career to expand knowledge and skills.
Overview
8
8
years of professional experience
Work History
Cashier Supervisor
RESTAURANT DIONYSOS
01.2024 - Current
- Customer reception
- Order registration
- Cashing bills
- Responsible for restaurant staff
Assistant Business Manager
DIONYSOS
02.2022 - Current
- Create and file administrative documents, manage personnel
- Establish invoices
- Manage customer relationships; schedule appointments
- Oversee logistics: inventory checks, delivery planning, restocking
- Create product sheets and catalogs
- Negotiate with and identify suppliers
Polyvalent Virtual Assistant
Votre Assistante Virtuelle
09.2021 - Current
- Provide customer support for 3 companies; manage emails and respond to inquiries. Data classification, online research and database creation. Order management using digital tools: System.io, Shopify, Hubspot, Learnybox. Create quotes and invoices.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Virtual Assistant - Customer Care
PCA Grade
09.2021 - 09.2023
- Create email templates for information requests
- Manage mailbox; respond to complaints, inquiries, order tracking
- Manage client's social media accounts on Facebook and Instagram
- Process online orders; track order stages
Virtual Assistant - Logistics & Negotiation
UPSTEROIDS
08.2019 - 02.2023
- Source pharmaceutical warehouses and quality bulk product suppliers
- Liaise between warehouses and suppliers
- Track international shipments
- Manage order/product replacements per customer needs; follow up on deliveries
- Check inventory levels per site
- Provide back-office customer support
Administrative Support Agent
Campus France
10.2020 - 12.2022
- Welcome and inform visitors and students
- Check, classify and follow up on application files
- Process and file direct enrollment applications
- Schedule interview appointments
- Manage guidance counselors' schedules
- Handle emails and phone calls
Web Content Writer
Textbroker International
01.2017 - 09.2020
- Create blog content on various topics
- Write product descriptions, web content, newsletters
- Translate texts between French and English
- Proofread and edit text
Télésecrétaire
Madagascar CallCenter
08.2018 - 07.2019
- Handle internal and external calls; direct callers to appropriate staff
- Manage messages, schedule appointments, update company and employee records
- Provide after-sales service and technical support for businesses
- Transfer information from callers to specialized services
- Follow up on complaints with managers
Customer Care Advisor
EAZYCO
01.2016 - 09.2016
- Make and receive calls
- Prospect and re-engage former subscribers
- Make outbound calls to promote CANAL+ offers
- Escalate cases to back-office
- Track customer subscriptions
- Provide support and assistance
Education
Diplôme Approfondi En Langue Française (DALF) -
Alliance Française
05.2024
BUsiness LAnguage Testing Service (BULATS) -
Cambridge English - Language Assessment
05.2024
High School Diploma -
Cours ACEEM
Antananarivo05.2024
3rd Year of Bachelor's Degree - Human Resources Management
CNAM
01.2020
Skills
- Extensive IT skills from virtual assistant work, proficient in Microsoft Office, database creation tools, social media and other apps for order planning/management
- Customer service oriented with excellent listening abilities
- Strong communication and negotiation skills for effective professional dialogue
- Consistently organized and detail-oriented
Languages
Malagasy
Français
Anglais
Allemande
Timeline
Cashier Supervisor
RESTAURANT DIONYSOS
01.2024 - Current
Assistant Business Manager
DIONYSOS
02.2022 - Current
Polyvalent Virtual Assistant
Votre Assistante Virtuelle
09.2021 - Current
Virtual Assistant - Customer Care
PCA Grade
09.2021 - 09.2023
Administrative Support Agent
Campus France
10.2020 - 12.2022
Virtual Assistant - Logistics & Negotiation
UPSTEROIDS
08.2019 - 02.2023
Télésecrétaire
Madagascar CallCenter
08.2018 - 07.2019
Web Content Writer
Textbroker International
01.2017 - 09.2020
Customer Care Advisor
EAZYCO
01.2016 - 09.2016
Diplôme Approfondi En Langue Française (DALF) -
Alliance Française
BUsiness LAnguage Testing Service (BULATS) -
Cambridge English - Language Assessment
High School Diploma -
Cours ACEEM
3rd Year of Bachelor's Degree - Human Resources Management
CNAM
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