Summary
Overview
Work History
Education
Skills
Timeline
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Renato Carbonieri De Oliveira

Process Automation
São Paulo, Sao Paulo

Summary

IT professional with 3+ years of IT support experience and strong expertise in process automation. Skilled in workflow automation using n8n, Vibe Coding, VBA, and scripting. Currently transitioning into process automation roles to help businesses improve efficiency through innovative, scalable solutions.

Overview

11
11
years of professional experience
1
1
Language

Work History

Level 2 Support Officer

Kyndryl Inc
06.2022 - 07.2023
  • Subcontractor for AECOM Australia – Supporting offices based in Sydney, Newcastle, Singleton and Canberra.
  • Deskside support for users in the office, including laptop break fix and maintenance; Remote support when needed; Trip to other offices for IT changes; AV support and setup for its meeting rooms; Outage covering when shutting/powering up servers;
  • Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
  • Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.

IT Support Technician

Inniti
06.2021 - 11.2021
  • Provided IT support for a Sydney-based IT support provider specializing in the construction industry.

Junior Systems Analyst

Itau Unibanco
05.2015 - 05.2016
  • Maintained and improved the safety and efficiency of computer systems within the banking industry with a particular focus on Cobol programming.

Process Automation Intern

Itau Unibanco
10.2013 - 05.2015
  • Developed software to automate repeatable, multi-step business transactions using VBA within the banking industry.

IT Help Desk Intern

Hays
06.2012 - 10.2013
  • Provided IT support for recruitment company employees

Education

Bachelor - Information Systems

Mackenzie Presbyterian University
06.2016

Advanced Diploma of Program Management -

ELC Career College
Sydney, NSW, Australia
05.2001 -

Skills

  • Robotic process automation
  • User acceptance testing
  • Incident management
  • Machine learning
  • Data analytics
  • API development and integration

Timeline

Level 2 Support Officer

Kyndryl Inc
06.2022 - 07.2023

IT Support Technician

Inniti
06.2021 - 11.2021

Junior Systems Analyst

Itau Unibanco
05.2015 - 05.2016

Process Automation Intern

Itau Unibanco
10.2013 - 05.2015

IT Help Desk Intern

Hays
06.2012 - 10.2013

Advanced Diploma of Program Management -

ELC Career College
05.2001 -

Bachelor - Information Systems

Mackenzie Presbyterian University

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Renato Carbonieri De OliveiraProcess Automation