Renato Carbonieri De Oliveira
Process Automation
São Paulo, Sao Paulo
Summary
IT professional with 3+ years of IT support experience and strong expertise in process automation. Skilled in workflow automation using n8n, Vibe Coding, VBA, and scripting. Currently transitioning into process automation roles to help businesses improve efficiency through innovative, scalable solutions.
Overview
11
11
years of professional experience
1
1
Language
Work History
Level 2 Support Officer
Kyndryl Inc
06.2022 - 07.2023
- Subcontractor for AECOM Australia – Supporting offices based in Sydney, Newcastle, Singleton and Canberra.
- Deskside support for users in the office, including laptop break fix and maintenance; Remote support when needed; Trip to other offices for IT changes; AV support and setup for its meeting rooms; Outage covering when shutting/powering up servers;
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
IT Support Technician
Inniti
06.2021 - 11.2021
- Provided IT support for a Sydney-based IT support provider specializing in the construction industry.
Junior Systems Analyst
Itau Unibanco
05.2015 - 05.2016
- Maintained and improved the safety and efficiency of computer systems within the banking industry with a particular focus on Cobol programming.
Process Automation Intern
Itau Unibanco
10.2013 - 05.2015
- Developed software to automate repeatable, multi-step business transactions using VBA within the banking industry.
IT Help Desk Intern
Hays
06.2012 - 10.2013
- Provided IT support for recruitment company employees
Education
Bachelor - Information Systems
Mackenzie Presbyterian University
06.2016
Advanced Diploma of Program Management -
ELC Career College
Sydney, NSW, Australia 05.2001 -
Skills
- Robotic process automation
- User acceptance testing
- Incident management
- Machine learning
- Data analytics
- API development and integration
Timeline
Level 2 Support Officer
Kyndryl Inc
06.2022 - 07.2023
IT Support Technician
Inniti
06.2021 - 11.2021
Junior Systems Analyst
Itau Unibanco
05.2015 - 05.2016
Process Automation Intern
Itau Unibanco
10.2013 - 05.2015
IT Help Desk Intern
Hays
06.2012 - 10.2013
Advanced Diploma of Program Management -
ELC Career College
05.2001 -
Bachelor - Information Systems
Mackenzie Presbyterian University
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