Nathália Apª De Jesus Mendonça

Secretária

São João Nepomuceno

Summary

Dynamic customer service professional with a proven track record at Drogaria KA, excelling in active listening and problem-solving. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Atendente Comercial

Drogaria KA

10.2021 - 06.2025

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

Escola Estadual Gabriel Arcanjo De Mendonça (Polivalente)

São João Nepomuceno

05.2001 -

Skills

Customer service

Problem-solving

Active listening

Adaptability and flexibility

Team collaboration

Organization

Keyboarding skills

Organizational skills

Multitasking Abilities

Professional telephone demeanor

Effective communication

Timeline