Nathanael Pereira Silva

IT professional with over 7 years of experience delivering reliable, secure, and scalable technology solutions across a wide range of environments. Known for strong problem-solving skills, adaptability, and a hands-on approach to infrastructure and user support.

• Proven track record in Tier 1 & Tier 2 support, improving response time and user satisfaction.

• Skilled in Windows OS and Windows Server (2012–2019) and cloud-based environments.

• Maintained secure network infrastructures (wired/wireless), including firewalls.

• Collaborated on infrastructure projects, from planning to prior test, deployment and support.

• Solid communication skills (Portuguese/English)

Motivated to contribute and drive innovation in the IT field, while continuously developing skills in technical support, cybersecurity, and infrastructure architecture.

• Managed high levels of call flow and responded to technical support needs.
• Provide Tier 1 and Tier 2 support through GLPI Help Desk and Jira, ensuring efficient resolution of user issues.
• Administration and support the entire IT infrastructure, including assembly, formatting, and configuration of desktops, laptops, smartphones, and tablets.
• Offered assistance in implementing and developing training programs.
• Troubleshooting on Windows operating systems (7, 8.1, 10, and 11), Microsoft 365, and other workstation applications.
• Manage and maintain Windows Servers (2012 to 2019) and VMware environments, including Active Directory services (DHCP, DNS, Group Policies), Print Server, File Server, and Backup Servers.
• Administration and monitoring firewalls (Endian and Fortigate) in collaboration with the SOC team.
• Oversaw inventory management, documentation/forms control, IT asset tracking, and monitoring of network links and essential services.
• Actively participated in IT infrastructure projects and implementations.
• Configured and tested new software and hardware prior to deployment.
• Maintained servers and systems to keep networks fully operational during peak periods.