Narthan Surerus Fernandes
Juiz De Fora, Minas Gerais
Summary
Accomplished Sales Manager with a proven track record at Wall Import Company LTDA., enhancing client satisfaction and forging strong relationships. Skilled in market research and client relationship management, I spearheaded strategies boosting sales revenue and operational efficiency. Expert in product knowledge and profitability optimization, my leadership at Charlotte Home Decor Eireli significantly improved company performance.
Overview
8
8
years of professional experience
Work History
Sales Manager
Wall Import Company LTDA
03.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monthly trips for customer service in the states of Pernambuco, Alagoas, Espírito Santo, Santa Catarina and Rio Grande do Sul.
- Annual trip to China, with the aim of selecting products for import.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
General Manager
Charlotte Home Decor Eireli
11.2016 - 03.2021
- Focus on customer service, training other employees to provide five-star service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Bachelor of Administration - Business Administration
UFJF
Juiz De Fora, Minas Gerais, Brazil12-2021
High School Diploma -
Colégio Dos Jesuítas
Juiz De Fora, Minas Gerais, Brazil12-2016
Skills
- Market research
- Client relationship management
- Relationship building
- Profitability optimization
- Sales processes
- Available for corporate travel
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Sales Manager
Wall Import Company LTDA
03.2021 - Current
General Manager
Charlotte Home Decor Eireli
11.2016 - 03.2021
Bachelor of Administration - Business Administration
UFJF
High School Diploma -
Colégio Dos Jesuítas
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