Mirana Cathy ANDRISOA
Antananarivo
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Customer Representative
Beacon - Work on a project for Smartflats Belgium in the field of Hospitality
Antananarivo
01.2024 - Current
- Provided customer support through phone calls, messaging platforms, and email correspondences.
- Provided technical support to customers regarding product use and troubleshooting.
- Ensured prompt resolution of customer complaints and concerns.
- Ensured customer satisfaction by following up on products or services provided.
- Investigated customer issues and escalated complex problems when necessary.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Engaged in support calls to proactively identify and respond to customer needs, issues, and complaints.
INTERNSHIP IN CITIZEN GOVERNANCE
Fonds D’Intervention pour le Développement (FID)
Antananarivo
10.2023 - 01.2024
- Documented the FSS (Social Safety Nets) program, as well as the FSR (Social Safety Nets and Resilience) and CERC (contingent emergency response component) projects.
- Maintained complaint logs with precise details of each issue.
- Assisted in the consolidation process by managing reports and databases.
- Assisted the governance manager with verifying reports and databases, specifically in complaint management and community monitoring and evaluation
- Gained expertise in the management of complaints, special cases, community monitoring, and evaluation mechanisms.
PROCUREMENT INTERNSHIP
Aéroports de Madagascar (ADEMA)
Antananarivo
08.2021 - 10.2021
- Developed innovative inventory management solutions through comprehensive research.
- Managed data and information by accurately recording it in Microsoft Excel.
- Provided assistance to executives in disseminating information.
- Conducted research and gathered data to contribute to report writing.
OBSERVATION INTERNSHIP
Madagascar Ground Handling (MGH)
Antananarivo
08.2019 - 08.2019
- Gained insight into different aspects of airline operations like customer service handling and dispute resolution.
RESEARCH INTERNSHIP
Madagascar National Parks
Ranomafana
08.2018 - 10.2018
- Enhanced communication with team members and embraced diverse feedback.
- Contributed to the preparation of a comprehensive report through data analysis and research.
- Greeted and assisted customers professionally.
- Assisting with guided tours for tourists.
Education
Master of Science - Tourism And Hospitality Management
Institut National De Tourisme Et D'Hôtellerie
Antananarivo12-2022
Bachelor of Science - Sustainable Tourism
Institut National De Tourisme Et D'Hôtellerie
Antananarivo12-2020
Associate of Science - Superior Studies in Tourism - Hospitality
Institut National De Tourisme Et D'Hôtellerie
Antananrivo08-2019
High School Diploma -
Lycée Christ-Roi
Antananarivo08-2017
Skills
- CRM Software (Duve, Zendesk)
- Property Management Software (Elina)
- Complaint Handling
- Shipping and receiving understanding
- Customer Success Management
- Data Management
- Customer service excellence
Affiliations
- digital art
Certification
- DALF C1
- Certification as a data entry operator
- Certificate of training on Governance and integrity provided by the Integrity Safeguarding Committee
- Driver's License
Languages
French
First Language
English
Proficient (C2)
C2
Malagasy
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1
Timeline
Remote Customer Representative
Beacon - Work on a project for Smartflats Belgium in the field of Hospitality
01.2024 - Current
INTERNSHIP IN CITIZEN GOVERNANCE
Fonds D’Intervention pour le Développement (FID)
10.2023 - 01.2024
PROCUREMENT INTERNSHIP
Aéroports de Madagascar (ADEMA)
08.2021 - 10.2021
OBSERVATION INTERNSHIP
Madagascar Ground Handling (MGH)
08.2019 - 08.2019
RESEARCH INTERNSHIP
Madagascar National Parks
08.2018 - 10.2018
Master of Science - Tourism And Hospitality Management
Institut National De Tourisme Et D'Hôtellerie
Bachelor of Science - Sustainable Tourism
Institut National De Tourisme Et D'Hôtellerie
Associate of Science - Superior Studies in Tourism - Hospitality
Institut National De Tourisme Et D'Hôtellerie
High School Diploma -
Lycée Christ-Roi
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