Speed-reading
Mathieu .R
Copywriter
Antananarivo,Madagascar
Summary
Flexible new Writer and Copywriter, ready to take on varied and diverse writing projects. Equally skilled at delivering technical whitepapers and promotional ad copy. Received formal writing education from The University of Antananarivo. Keen to take ownership of brand identity initiatives and customer outreach efforts.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Happn
Paris, Île De France, France
05.2023 - Current
- Wrote emails to end-customers to help them use our dating app smoothly.
- Educated customers on the benefits of using our app compared to the competitions.
- Promoted the Premium features proposed by the app to the users.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Customer Representative
Remotecontrol Express
Paris, France
09.2021 - 12.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Helped potential customers choose the compatible radio-frequency remote controls for their gates or garage doors.
- Maintained and managed customer files and databases.
Customer Service Representative
Amazon.co.uk
London, United Kingdom
06.2020 - 02.2021
- Responded to chat and emails sent by end-customers for order tracking and product information/recommendations.
- Wrote emails to end-customers to address issues with their orders.
Customer Service Associate
Nannybag
Paris, Île De France, France
01.2020 - 06.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to emails and chat in a professional manner and assure the good delivery of the advertised services.
Education
Basic Concepts And Techniques For Copywriting
Alison.com
Galway, Ireland 06.2023 - Current
DUEL (Baccalaureate+2) - English Language And Literature
Faculty of Arts And Humanities
Antananarivo 07.2013 - 11.2016
Baccalaureate - High School
Lycée Privé Andrianina
Antananarivo 09.2006 - 08.2012
Skills
[Product or service] intelligence
Content Strategy
Storytelling
Email Marketing
Basic Writing Skills
Foreign Language Writing skills: French
Professional Writing Skills: Letter writing, email writing, MS Office, business writing, written communication skills
Emails Writing Skills: Business emails, mail-merges, sales emails, folders, rules, filters, brevity, precision, proofreading, manners, consistency
Business Storytelling : Branding, sales, positivity, brevity, detail-oriented, empathy, engagement, research, networking
Social Media Writing: Facebook, humor, detail-oriented, writing calls-to-action
Interests
Psychology
Stoic Philosophy
Comics
Acting
Timeline
Basic Concepts And Techniques For Copywriting
Alison.com
06.2023 - Current
Customer Service Representative
Happn
05.2023 - Current
Customer Representative
Remotecontrol Express
09.2021 - 12.2022
Customer Service Representative
Amazon.co.uk
06.2020 - 02.2021
Customer Service Associate
Nannybag
01.2020 - 06.2020
DUEL (Baccalaureate+2) - English Language And Literature
Faculty of Arts And Humanities
07.2013 - 11.2016
Baccalaureate - High School
Lycée Privé Andrianina
09.2006 - 08.2012