Hi, I’m
Laurenne Andrianina
Assistante- Téléopératrice
Antananarivo
Summary
Driven professional with a proven track record in project management and customer service, honed across roles including Assistant - Remote Operator at Freelance. Excelled in teamwork and collaboration, enhancing customer loyalty and establishing new partnerships. Demonstrated exceptional problem-solving skills, contributing to significant process improvements.
Overview
9
years of professional experience
Work History
Freelance
Assistant - Remote Operator
01.2019 - 07.2024
Job overview
* Customer contact by email and phone : Sale and files qualifications.
* Customer Support : After-sales service, customer loyalty.
* Ticket and mailing processing
=> 80 - 130 calls per day / 50 - 100 tickets par day
Local Job
Administrative and Commercial Assistant
03.2015 - 10.2018
Job overview
* Sales Training Officer
* Updating databases
* Competitive assessment
* New partnership
Education
UniversityAntananarivo, Madagascar
Bachelor of Arts from Trade And Marketing
2013
Skills
- Project Management
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
Additional Information
Tools Skills : ttcall,Ringover,Vima,Movex,Aircal,Diva,Zendesk,Anydesk, Teams,Slack,Skello,Whatsapp,Telegram,Skype, microsoft office, Google Aids,Google Sheets,Google Meet, Bubble,360e,Asana,Rocket,Confluences, etc..
Languages
Malagasy
Native language
French
Advanced
C1
English
Upper intermediate
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant - Remote Operator
Freelance
01.2019 - 07.2024
Administrative and Commercial Assistant
Local Job
03.2015 - 10.2018
University
Bachelor of Arts from Trade And Marketing
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