Laila Silva
Juiz De Fora, Minas Gerais
Summary
Proven achiever in sales and customer service, I excelled at Rock Content by leveraging CRM management and strategic thinking to drive sales growth and build strong customer relationships. Skilled in cold-calling and marketing support, I consistently delivered results, enhancing team productivity and customer satisfaction without exceeding a 55-word limit. Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Rock Content
Remote
03.2022 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Inbound Prospecting
- Outbound Prospecting
- Enterprise Contract Negotiations
- Sales Management
- 360º Understanding of the Sales Process
Inbound Sales Intern
Grupo Fibratech
Juiz De Fora, MG
06.2021 - 02.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
Corporate Customer Service Analyst
Go&Grow
Juiz De Fora, MG
01.2021 - 02.2022
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Planning Online and Offline Campaigns
- Negotiating with Suppliers
Human Resources Director
Acesso Comunicação Júnior
Juiz De Fora, MG
01.2020 - 07.2020
- Processed employee claims involving performance issues and harassment.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
Press and Content Center Coordinator
Acesso Comunicação Júnior
Juiz De Fora, Minas Gerais
08.2019 - 12.2019
- Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
- Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
- Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
- Producing Textual and Audiovisual Content for Social Media and Client Websites
Education
Advanced English -
Connect English
San Diego, California05.2024
Bachelor of Journalism -
Universidade Federal De Juiz De Fora
Juiz De Fora, Minas Gerais, Brazil04.2023
Advanced English -
UP Time
Juiz De Fora, Minas Gerais, Brazil03.2022
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- CRM Management
- Leads Prospecting
- Email outreach
- CRM Tracking
- Relationship Development
- Strategic Thinking
- Product Demonstration
- Marketing support
- Social selling
Certification
- Inside Sales - Rock University
- Search Engine Optimization (SEO), Rock University
- Sales Development, Reev
- Inbound Sales, HubSpot
Languages
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Sales Development Representative
Rock Content
03.2022 - Current
Inbound Sales Intern
Grupo Fibratech
06.2021 - 02.2022
Corporate Customer Service Analyst
Go&Grow
01.2021 - 02.2022
Human Resources Director
Acesso Comunicação Júnior
01.2020 - 07.2020
Press and Content Center Coordinator
Acesso Comunicação Júnior
08.2019 - 12.2019
Advanced English -
Connect English
Bachelor of Journalism -
Universidade Federal De Juiz De Fora
Advanced English -
UP Time