Microsoft word
JULIAN PEREIRA
International Relations
Belo Horizonte, Minas Gerais
Summary
Native bilingual with fluency in English, Portuguese, and Kiswahili, showcasing a profound comprehension of various cultures. As General Manager at Fogo Gaucho, achieved a remarkable 70% boost in customer satisfaction and executed impactful marketing campaigns to enhance visibility. Adept at driving performance enhancements, optimizing customer experiences, and efficiently managing cross-functional teams. Demonstrates exceptional leadership and team-building abilities, overseeing a workforce of 60+ employees and cultivating the growth of high-performing teams.
Overview
6
6
years of professional experience
3
3
Languages
Work History
General Manager
Fogo Gaucho
Nairobi
06.2022 - 11.2024
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Enhanced customer satisfaction ratings by 40% through the introduction of comprehensive service improvement programmed.
- Directed successful marketing campaigns, increasing brand visibility and market penetration.
- Led a team of 50+ employees, fostering a culture of teamwork, professionalism, and continuous improvement.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Established company targets based on previous performance and predicted forecasts.
- Cultivated strong industry relationships to promote services and improve business operations.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Director of Operations
Brazken Safaris
Nairobi
05.2022 - Current
- Led a team of tourism professionals, fostering an environment that promoted growth and development opportunities.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.
- Evaluated trends in the travel industry to adapt offerings accordingly for continued relevance.
- Maintained strong relationships with stakeholders, ensuring open communication channels for seamless collaboration.
Manager
Fogo Gaucho
10.2020 - 06.2022
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Monitored staff performance and developed improvement plans.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
HR Intern
United Nations Support Office in Somalia
Nairobi
03.2019 - 09.2019
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Created and updated tracking spreadsheets using MS Excel.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
Education
Bachelor of Arts - International Relations
United States International University
Nairobi, Kenya 05.2001 -
High School Diploma -
Home School, ICCE Curriculum
Nairobi, Kenya 05.2001 -
Skills
Strategic planning and execution
Process improvements
Customer service
Team collaboration
Customer relations
Problem-solving
Performance improvement
Problem-solving abilities
Performance improvements
Team building
Teamwork and collaboration
Strategic planning and execution
Software
Microsoft Excel
Microsoft PowerPoint
Timeline
General Manager
Fogo Gaucho
06.2022 - 11.2024
Director of Operations
Brazken Safaris
05.2022 - Current
Manager
Fogo Gaucho
10.2020 - 06.2022
HR Intern
United Nations Support Office in Somalia
03.2019 - 09.2019
Bachelor of Arts - International Relations
United States International University
05.2001 -
High School Diploma -
Home School, ICCE Curriculum
05.2001 -
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