JOAO VITOR MATUCK
Três Corações, Minas Gerais
Summary
A Software Engineering student at Anhanguera College in Brazil, driven by a love for technology and a curiosity for solving real-world problems through innovation. Nine years of living in Orlando, USA, shaped a bilingual fluency in English and Portuguese. A career path spanning customer service, sales, and permitting fostered a deep appreciation for clear communication, adaptability, and achieving impactful results. These experiences cultivated a creative and focused approach to challenges—qualities now channeled into a growing passion for software engineering.
Overview
3
3
years of professional experience
Work History
International Sales Trader
WMS Foods US
09.2024 - Current
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Managed customer accounts by providing accurate information on product availability and pricing
Server
Flippers Pizzaria
09.2021 - 05.2024
- Greeted and accommodated more than 50 guests daily, building positive experience from the first interaction
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests
- Displayed enthusiasm and knowledge about the restaurant's menu and products
Permit Technician
Baxter Windows And Doors LLC
06.2023 - 04.2024
- Analyzed data from permit applications to identify potential discrepancies or errors before submission
- Facilitated communication between customers and city officials regarding permit approvals and denials
- Utilized GIS software programs to generate maps depicting locations of approved projects
- Ensured compliance with local, state, and federal regulations when issuing permits
- Organized and maintained up-to-date filing systems to ensure efficient retrieval of documents related to permits
- Provided customer service assistance to internal and external customers regarding permitting inquiries or processes
Education
Bachelor of Science - Software Engineering
Anhanguera
Brasil, Sao Paulo, Brazil11-2028
Certificate - Cybersecurity
Google Cybersecurity
Remote12-2024
High School Diploma -
Windermere High School
Windermere , Florida05-2021
Skills
- Teamwork
- Decision Making
- Follow Procedures
- Time Management Mastery
- Data Entry Accuracy
- Code Compliance Knowledge
- Customer Service Excellence
- Record Keeping Competence
- Professionalism and Integrity
- Adaptability and Flexibility
- Microsoft Office
- Python
- Object-oriented programming
- Risk assessment
- Incident response
Languages
English
Portuguese
Spanish
Timeline
International Sales Trader
WMS Foods US
09.2024 - Current
Permit Technician
Baxter Windows And Doors LLC
06.2023 - 04.2024
Server
Flippers Pizzaria
09.2021 - 05.2024
Bachelor of Science - Software Engineering
Anhanguera
Certificate - Cybersecurity
Google Cybersecurity
High School Diploma -
Windermere High School
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