Heriniaina Tantely RAJAONA
Antananarivo
Summary
Highly fastidious, reliable, well organized person. Fluent in three language Malagasy, French and English. Proven determination to deliver works under pressure and short deadline. With an excellent communication skill. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Analyst and Trainer position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Teleperformance
09.2022 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
Customer Service Representative
Teleperformance
10.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Freelancer
01.2016 - 01.2020
- Working for specific contracts (At home with Internet)
- Data analysis
- Creation of Database | Management and security
Volunteering as a Zoky
Teach for Madagascar
01.2015
- Become a guide for young impoverished
- Teaching session every week-end to help poor children
Education
Bachelor degree of Arts, English for Business communication, English for Marketing, English for Entrepreneurship, Leadership, English for Job search, Trilingual translation - Professional English
University of Antananarivo
01.2021
Bachelor degree of Science, PHP, JavaScript, Programming using multiple languages - Professional computer Science
National Distance learning Center of Madagascar (CNTEMAD Antananarivo)
01.2020
Skills
Malagasy Native language
French Oral and Written
English Oral and written
Japanese notion
Mastering computer language C
PHP
JavaScript
Visual Basic
Extracurricular Activities
2012-01-01, 2022-12-31, Bartender at my own Bar (Quarter Bar), Main activity
Manage Rhum delivery
Creating marketing strategy to sell more Rhum
Build trust between me and my clients 2015-01-01, 2015-12-31, Volunteering as a Zoky for the association 'Teach for Madagascar', Main activity
Become a guide for young impoverished
Teaching session every week-end to help poor children
Hobbies and Interests
- Music
- Strength Training
- Reading historical and mythological books
- Scriptwriter
References
Mr Thomas RATSIRAHONANA, Webmaster freelance, Project Leader, Devingcode@gmail.com, +261 32 97 840 19
Timeline
Quality Assurance Analyst
Teleperformance
09.2022 - Current
Customer Service Representative
Teleperformance
10.2021 - 09.2022
Freelancer
01.2016 - 01.2020
Volunteering as a Zoky
Teach for Madagascar
01.2015
Bachelor degree of Arts, English for Business communication, English for Marketing, English for Entrepreneurship, Leadership, English for Job search, Trilingual translation - Professional English
University of Antananarivo
Bachelor degree of Science, PHP, JavaScript, Programming using multiple languages - Professional computer Science
National Distance learning Center of Madagascar (CNTEMAD Antananarivo)
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