Henitsoa Eliana RAMAROMISA
Andranomena
Summary
Professional with high standards and keen eye for quality, prepared for this role in software testing. Known for strong analytical skills, problem-solving abilities, and focus on delivering results. Effective collaborator with reputation for flexibility and reliability. Skilled in root cause analysis.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Qualiticien
Konecta Madagascar
10.2024 - Current
- Audit
- Feedback et coaching
- Ingénierie pédagogique
- Reporting
Téléconseiller
Konecta Madagascar
10.2020 - 10.2024
- Service de billetterie
- Polyvalence
- Adaptabilité
- Conversationnel
- Intelligence émotionnelle
- Service commercial
- Force de persuasion
- Gestion des migrations
- Fidélisation clientèle
Formateur
Konecta Madagascar
04.2023 - 09.2023
- Pédagogie
- Ingénierie pédagogique
- Technique d'animation
- Bilan
Skills
- Quick learner
- Customer focus
- Analytical mindset
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
ISERP : Management
MYT : manage your team
FMR Unlimited
Langue
Français
Advanced (C1)
Anglais
Upper intermediate (B2)
Malagache
Bilingual or Proficient (C2)
Hobbies and Interests
Lecture, Musique, Voyage
Formation
ISERP : Management - Technique d'animation - Leadership - Bureautique MYT : manage your team - PSM : Personal Success Meeting - Coaching - Bilan mensuel - Leadership - Suivi des résultats - Organisation FMR Unlimited : - Management - Organisation – Communication
Timeline
Qualiticien
Konecta Madagascar
10.2024 - Current
Formateur
Konecta Madagascar
04.2023 - 09.2023
Téléconseiller
Konecta Madagascar
10.2020 - 10.2024
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