Fitiavana ANDRIANARISON

Key Responsibilities :

• Led a team of analysts in the successful completion of complex projects, ensuring timely delivery and high-quality results.
• Mentored junior analysts, providing guidance on best practices and fostering their professional growth within the organization.
• Championed continuous improvement initiatives, proactively seeking opportunities to enhance systems performance and user satisfaction.
• Standardized documentation processes to maintain consistency across projects and facilitate efficient knowledge transfer between team members.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Supporting the business team during product board and change board for the check of technically feasibility of concepts and projects.

Key Achievements :

• Successfully led a migration of USSD system to a new data center and an upgraded version.
• Highly contributed in the complete carve out and migration to a new data center and new or upgraded platforms.

Key Responsibilities :

• Collaborated with cross-functional teams to develop innovative solutions for business challenges.
• Created technical specification of financial solution based on business team requirement, improving communication between stakeholders.
• Gathered requirements and performed gap analysis through design workshops with business team.
• Performing and managing the configuration of the core system.
• Coordinate with partners when integration with them is required. Like establishing a VPN and integrating the partner APIs.
• Performing the tests of acceptation after the development and before the UAT of business.
• Defining the technical test cases to be tested by QA Engineer.
• Coordinate with DevOps and Infra Engineer to establish: the infrastructure of servers, the required network flow to open and the steps for production deployment.
• Coordinate with Data team to establish the specification for the reporting.

Key Achievements :

• Successfully led the development project of a system capable of reversing transactions getting time out with VISA.
• Successfully led multiple development project of tariffications changes.
• Successfully led the development project of gambling game SPIN2WIN in partnership with BET261.
• Successfully led the development project of a generic API for inbound remittance, and integrated 3 partners (TapTapSend, Onafriq, Thunes) of transactions in very short period.
• Successfully led the development project of deposit to IFRA account and IFRA debt repayment in partnership with the microfinance IFRA.
• Building the template for BRD (used by business team) and Technical Specification (used by IT).

Key Responsibilities :

• Outbound calls to prospects to gather travel habits for statistical purposes and to improve traffic management and citizen mobility.
• Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
• Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.

Key Responsibilities :

• Handle incoming customer calls.
• Redirect customers to the appropriate service when needed.
• Resolve customer technical issues using the available tools.
• Contributed to increased revenue by upselling relevant products and services based on customers'' needs.

Key Achievements :

• 3rd place of a phone sales challenge. With only 4 months of experience as customer care agent.

Key Responsibilities :

• Development of an application to improve of employee's salary management, cash management and customer bills.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Observed experienced professionals in action, gaining valuable insights into best practices within the field.

Key Achievements :

• Designed the largest application among the students doing their bachelor's thesis project.

Key Responsibilities :

• Development of an application to resolve the issue of debt recovery of the customers.
• Learned wide range of simple and complex techniques from on-the-job training.
• Worked under guidance of experienced professionals to learn best practices and techniques.

Key Achievements :

• Building the system of debt recovery fully functional in a period of 2 months.