LUCIANA BARBOSA

Started working onsite in Manchester UK . Presently work virtual and remotely from home-office. I arrange all business travel needs for both Domestic and International destinations. I use the Galileo GDS computer reservation system planning tickets , reissues . I also assist with Passports and Visas Applications when needed. Booking hotel stays, Amtrak trains, rental cars and arranging limo services. I work with different kind of business accounts ; providing travel needs . Along with my required duties, I on occasion do the following Lead Agent tasks: Queue Manager, update Travel Profiles, , assist with online booking tools (example: Atriis ), plus run and submitted Client Reports on Flights and Hotels. I have also helped out during Covid for the entire business , when they have been shorthanded on travel agents.

• Been employed to take of ExonMobil account specifically . Researched and created memorable and exquisite travel itineraries for high-level clients for business executives.
• Offered exemplary customer service to new and existing travellers , which helped build lasting relationships and secure new travel assignments.
• Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
• Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
• Handled travel arrangements for groups, couples, executives and special needs clients.

I used the Sabre GDS computer reservation system .The Company owns and operates a specialist discounted air ticket division for business travel, leisure travel, events, and trade shows. Commodore offers services to Middle East, the Gulf States, and West Africa.

I Booked Domestic and International Travel and also ticketing department was created and I was part of the team dealing with issues and reissues .