RAZAFIMBELO Faly
Antananarivo Madagascar
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
Sales Manager
CRIF MADAGASCAR
Antananarivo Madagascar
11.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Branch Sales Manager
SOCIETE GENERALE MADAGASCAR BANK
Antananarivo Madagascar
07.2017 - 11.2019
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Set pricing strategy and discount rates.
- Analyzed financial statements to identify cost control initiatives.
- Interviewed, hired and developed team of 15 peoples.
Deputy Branch Manager
SOCIETE GENERALE MADAGASCAR BANK
Antananarivo Madagascar
07.2014 - 07.2017
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Salesman
BNI CREDIT AGRICOLE BANK
Antananarivo Madagascar
11.2010 - 06.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Client Relationship Manager
FELINE
Antananarivo Madagascar
05.2009 - 12.2009
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Identified opportunities to cross or up-sell products and communicated customer needs to appropriate team.
Marketing Manager
JB
Antananarivo Madagascar
12.2006 - 03.2009
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
MBA - Accounting And Finance
ISCAM
ANTANANARIVO MADAGASCAR01.2007
BTS - International Business
LYCEE ST JOHN PERSE
PAU FRANCE01.2003
Skills
- Strategic Partnership
- Effective Retail Sales Manager
- Time Management
- Coaching and Mentoring
- Persuasive Negotiations
- Risk Mitigation
- Business Analytics
- Operational Records Review
- Goals and Performance
- Marketing Strategies
- Profitability Assessments
- Strategic Direction
Timeline
Sales Manager
CRIF MADAGASCAR
11.2019 - Current
Branch Sales Manager
SOCIETE GENERALE MADAGASCAR BANK
07.2017 - 11.2019
Deputy Branch Manager
SOCIETE GENERALE MADAGASCAR BANK
07.2014 - 07.2017
Salesman
BNI CREDIT AGRICOLE BANK
11.2010 - 06.2014
Client Relationship Manager
FELINE
05.2009 - 12.2009
Marketing Manager
JB
12.2006 - 03.2009
MBA - Accounting And Finance
ISCAM
BTS - International Business
LYCEE ST JOHN PERSE