RAZAFIMBELO Faly
Antananarivo Madagascar
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
Sales Manager
CRIF MADAGASCAR
11.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Branch Sales Manager
SOCIETE GENERALE MADAGASCAR BANK
07.2017 - 11.2019
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Set pricing strategy and discount rates.
- Analyzed financial statements to identify cost control initiatives.
- Interviewed, hired and developed team of 15 peoples.
Deputy Branch Manager
SOCIETE GENERALE MADAGASCAR BANK
07.2014 - 07.2017
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Salesman
BNI CREDIT AGRICOLE BANK
11.2010 - 06.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Client Relationship Manager
FELINE
05.2009 - 12.2009
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Identified opportunities to cross or up-sell products and communicated customer needs to appropriate team.
Marketing Manager
JB
12.2006 - 03.2009
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
MBA - Accounting And Finance
ISCAM
ANTANANARIVO MADAGASCAR01.2007
BTS - International Business
LYCEE ST JOHN PERSE
PAU FRANCE01.2003
Skills
- Strategic Partnership
- Effective Retail Sales Manager
- Time Management
- Coaching and Mentoring
- Persuasive Negotiations
- Risk Mitigation
- Business Analytics
- Operational Records Review
- Goals and Performance
- Marketing Strategies
- Profitability Assessments
- Strategic Direction
Timeline
Sales Manager
CRIF MADAGASCAR
11.2019 - Current
Branch Sales Manager
SOCIETE GENERALE MADAGASCAR BANK
07.2017 - 11.2019
Deputy Branch Manager
SOCIETE GENERALE MADAGASCAR BANK
07.2014 - 07.2017
Salesman
BNI CREDIT AGRICOLE BANK
11.2010 - 06.2014
Client Relationship Manager
FELINE
05.2009 - 12.2009
Marketing Manager
JB
12.2006 - 03.2009
MBA - Accounting And Finance
ISCAM
BTS - International Business
LYCEE ST JOHN PERSE
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