Elena Ravaondrina
Tananarive
Summary
Highly organized and detail-oriented Data Entry operator with 5 years of experience in data entry and customer service. Have a proven track record of quickly into various systems,while also providing excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry Operator
Book Keeping
2019.01 - 2023.07
- Accurately entered data into multiple database with 100/100 accuracy.
- Developed efficient data entry protocols to increase speed and accuracy.
- Generated reports and tracked data trends to improve data entry processes.
- Maintained data entry records and databases to ensure accuracy and completeness.
Customer Service Manager
Scab International
Toulouse , France
2010.10 - 2017.07
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Manage team of 15 customer service representatives, ensuring customer satisfaction and meeting key performance indicators.
- Developed strategies to improve customer service experience;resulting in 10/100 increase in customer satisfaction rating.
Education
MBA - Business Management
Université D'Antananarivo
Tananarive07.2009
Skills
- Accuracy
- Typing speed
- Attention to detail
- Organizational skills
- Time management
- Customer service and relation
- Staff management
- Problem-solving
Certification
Typing certificate
Languages
French
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Data Entry Operator
Book Keeping
2019.01 - 2023.07
Customer Service Manager
Scab International
2010.10 - 2017.07
MBA - Business Management
Université D'Antananarivo
Typing certificate
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