Colette RAZANADRASOA

Manage 4 departments with 79 employees, including

3 Sales Departments ( 3 Heads of Department - 1 Head of Service and 13 Merchandisers) to manage 9 customers with more than 1000 styles (workwear 84% in turnover - sportswear 7% in turnover -underwear 6% in turnover - other & local 3% in turnover )

Purchasing Department ( 1 department manager - 1 service manager and 2 buyers) -

Responsible for purchasing and importing raw materials and equipment from European suppliers ( 2 containers 40-foot

per month) and Asian suppliers ( 1 container 40-foot per week

and 1 LCL shipment depending on port of departure)

Department ( ERP) - SAGE 7 ( 1 department manager - 11 operators)

- define the inventory status jointly with the warehouse, issue the

and actual usage, analyze discrepancies and propose

corrective actions to achieve the target:

98% concordance between theoretical stock and physical stock

Warehouse Department (2 department heads and 43 warehouse staff) - ensure the

storage and preparation of inputs for the 64 production lines

Main objective : customer satisfaction

• Implement and control departmental processes to ensure their successful operation.
• Setting targets to optimize the performance of each department.
• Developed and tracked metrics to measure teams performance achieving the goal of customer satisfaction
• Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
• Manged Cross-functional contribution to acquiring and maintaining certifications to the standards required by customers, such as

ISO 9001 - ISO 14001 - FAIRTRADE/MAX HAVELLAR - BSCI - OCS V3 (GOTS/ECOCERT) -GORETEX - GRS - EPI 3

• Establish monthly activity reports.

• Ensure product development before receipt of order forecasts and/or purchase orders
• Sample follow-up ( lead time )
• Established the quotation
• Served the outside lab testing to confirm product homologation if necessary
• Manage processes to ensure that customer requests are handled correctly in a correct and on schedule manner
• Setting up the retro planning
• Coordinated seasonal order transitions, maintaining accurate raw material levels for timely replenishment
• Setting Production planning based on incoming materials
• Implemented creative visual displays to boost production performance to respect dead line
• Manage processes quality and product conformity
• Schedule and organize sea shipments (define the appropriate container size according to volume of goods, booking with the forwarder, etc.) and air shipments if necessary.

• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Managed the processes customer requests: Prototype, quotation up to validation and Go Production
• Managed the processed customer orders from receipt to dispatch
• Raw materials procurement
• Work out the production schedule according to customer deadlines
• Monitoring production to meet deadlines
• Plan pre-shipment quality control with customer-appointed

agencies appointed by the customer (SGS - Bureau Veritas - Intertek ....)

• Plan and organize sea and air shipments

• Worked closely with production management to provide effective assistance for specific aspects of business operations.
• Ensure the production and dispatch of prototypes requested by the customer
• Define and supply raw materials requirements for each product
• Monitor daily production from cutting to packaging
• Organized shipment booking