Aurisca BELALAHY
Antananarivo
Summary
Dynamic customer service professional with a proven track record at ADM, excelling in problem resolution and active listening. Adept at enhancing customer loyalty through personalized solutions and effective communication. Skilled in data entry and critical thinking, consistently delivering exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ADM
05.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
Receptionist
MANGA BEACH
08.2018 - 08.2019
- Managed front desk operations, ensuring smooth guest check-in and check-out procedures.
- Coordinated appointment scheduling and maintained organized booking systems for services.
- Assisted in resolving guest inquiries and complaints with professionalism and efficiency.
- Maintained accurate records of all incoming calls and messages for staff follow-up.
Education
High School Diploma -
Lycee Privé La Lumière
Maroantsetra09-2014
Associate of Arts - English Language
Universite D'Ankatso
Antananarivo, Madagascar02-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
ADM
05.2024 - Current
Receptionist
MANGA BEACH
08.2018 - 08.2019
High School Diploma -
Lycee Privé La Lumière
Associate of Arts - English Language
Universite D'Ankatso