ANDERSON LUIZ BARBOSA

• Ensure comfort and wellbeing of the customers by interacting with different types of people and developing communication and empathy skills
• I take a proactive approach to resolve doubts, guide participants and ensure an experience that exceeds expectations
• Coordination of recreational activities and group dynamics, ensuring interaction between participants while guiding them on the rules and operation of the camp, ensuring a safe and welcoming environment

Dedicated time to studying digital marketing strategies and online business development, focusing on market analysis, branding, and customer engagement.

Acquired knowledge in social media marketing, e-commerce, and business growth strategies through online courses and self-directed learning.

• Managed customer inquiries and concerns with professionalism and empathy, ensuring high levels of satisfaction
• Provided personalized customer service, both in person and over the cell phone, assisting clients with their needs and ensuring a smooth and positive experience
• Handled sales negotiations and post-sale follow-ups, building strong client relationships and trust

Spent one month traveling independently in London (dec/2022 - jan/2023), enhancing English proficiency and adaptability by navigating diverse social and cultural environments. Developed problem-solving skills and resilience through exposure to new experiences in an international setting.

Additionally, pursued a Bachelor's degree in Physics while working as a Census Taker, gaining analytical thinking and time management skills before pausing studies in the second semester(mar/2022 - nov/2022).

• Collected information directly from residents, through a effective communication to address different people's profile, to get their confidence, ensuring high response rates
• Conducted hundreds of household interviews, ensuring data accuracy for the census
• I improved my resilience and organization to manage routes and reach the daily visits target