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Summary
Results-driven executive with a proven track record in senior leadership roles, specializing in operations, with the titles of Head of Operations, VP, SVP, and COO. Adept at implementing strategic initiatives, optimizing operational workflows, and driving organizational efficiency. Demonstrated expertise in overseeing multi-functional teams, streamlining processes, and ensuring seamless cross-departmental collaboration. Proven success in achieving operational excellence, reducing costs, and enhancing overall business performance. Possess strong analytical skills, strategic vision, and a commitment to delivering measurable results. Keywords: Operations Management, Strategic Planning, Process Optimization, Team Leadership, Cross-Functional Collaboration, Cost Reduction, Operational Excellence, and Executive Decision-Making.
Overview
8
years of professional experience
1
Certification
Work History
HOMELAND ROUTES LLC
Operations Supervisor
07.2023 - Current
Job overview
- Spearheaded the design and execution of payroll systems, scheduling protocols, and disciplinary policies.
- Led a transformative cultural shift, cultivating a distinct work environment different from previous management practices.
- Oversaw operational budgets, inventory control, and fleet maintenance, contributing to heightened overall efficiency.
APPLE AUTO
Office Manager
04.2023 - 07.2023
Job overview
- Handled accounts payable responsibilities utilizing QuickBooks, guaranteeing precise processing of bills and invoices.
- Supervised the financial entries for vehicle acquisitions in both QuickBooks and Frazer, ensuring meticulous record-keeping.
- Managed weekly payroll operations, which involved tracking PTO requests and reconciling monthly statements for payments. Additionally, efficiently managed a multi-line phone system.
COULEETECH, INC.
Project & Operation Manager
01.2022 - 02.2023
Job overview
- Facilitated collaboration across diverse organizational levels, successfully guiding projects from inception to efficient and budget-conscious completion.
- Led project management and operational supervision within an IT/Cybersecurity firm catering to various sectors, including manufacturing, healthcare, and property management in Wisconsin.
- Enhanced organizational effectiveness by refining policies, implementing cost-saving initiatives, resulting in a yearly reduction of $15K in mailing expenses, and crafting 15 detailed process documents to expedite onboarding and enrich learning experiences across all job roles.
Gundersen Health System
Sr. HR Administrative Assistant
01.2016 - 01.2022
Job overview
- Organized staff schedules, secured backup support, and managed multiline phone systems for in-patient calls.
- Validated and authorized biweekly timesheets for a workforce of 500 through Kronos.
- Oversaw the procurement of system and office supplies while concurrently managing employee scheduling and backup assignments.
DAHL AUTOMOTIVE
Assistant Staff Accountant
01.2020 - 11.2020
Job overview
- Offered administrative assistance across various dealership locations, including the 8th largest Ford dealership in the nation.
- Assisted in the facilitation of additional program purchases and handled the coordination of cancellations for supplementary products related to guests' vehicles.
- Oversaw the processing of remittances and checks for product cancellations, concurrently improving process documentation to ensure seamless coverage during absences.
- Enhanced the remit tracking system for expedited customer and vendor turnaround.
Gundersen Health System
Administrative & Executive Assistant
01.2016 - 01.2020
Job overview
- Effectively oversaw a multi-line phone system, directing calls to the relevant professionals to improve the patient experience.
- Managed calendars extensively and organized meetings for hospital leadership, concurrently facilitating divisional meetings and refining workflows.
- Optimized credentialing procedures within the Renal department, collaborated on website integration to enhance patient services, and engaged in cost-saving initiatives with the Construction Engineering team to manage Facilities department expenses more efficiently.
Education
Western Technical College (WTC)
A.S. in Administrative Services
01.2010
Skills
- Administrative Support
- Documentation Processes
- Processing Remittances
- Adaptable Approach
- Management of Programs
- Handling Cancellations
- Support Across Multiple Locations
- Enhancing Efficiency
- Writing Checks
- Effective Communication
- Problem Resolution Skillful
- Time Management
Certification
- Lean Six Sigma White Belt (LSSWB), 2019
- Project Management Essential Certification (PMEC), 2019
Timeline
Operations Supervisor
HOMELAND ROUTES LLC
07.2023 - Current
Office Manager
APPLE AUTO
04.2023 - 07.2023
Project & Operation Manager
COULEETECH, INC.
01.2022 - 02.2023
Assistant Staff Accountant
DAHL AUTOMOTIVE
01.2020 - 11.2020
Sr. HR Administrative Assistant
Gundersen Health System
01.2016 - 01.2022
Administrative & Executive Assistant
Gundersen Health System
01.2016 - 01.2020
Western Technical College (WTC)
A.S. in Administrative Services
- Lean Six Sigma White Belt (LSSWB), 2019
- Project Management Essential Certification (PMEC), 2019
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